Support Center
Use the flow below for account, sign-in, online match, dice/move, connection, purchase, chat report, blocking, privacy and account deletion requests.
Support channel
Use the in-app support/feedback form or support@tavernaroyale.com for general support. The form supports live match, payment, account, privacy, account deletion, security, moderation appeal, bug report and general feedback categories. Privacy requests go to privacy@tavernaroyale.com, account deletion requests to deletion@tavernaroyale.com, purchase requests to billing@tavernaroyale.com, security vulnerabilities to security@tavernaroyale.com, and legal notices to legal@tavernaroyale.com.
| support@tavernaroyale.com | General account, sign-in, device, online match, connection, profile, report, harm/feedback and routing support. |
|---|---|
| privacy@ / dpo@ | Data access, correction, deletion, objection, portability, privacy policy and regional data protection requests. |
| billing@ | IAP, restore, entitlement, missing delivery, order ID review, and platform refund routing. |
| security@ | Vulnerability disclosure, suspected account takeover, abuse, fraud, and critical security reports. See Security Notice for details. |
| press@ / noreply@ | press@tavernaroyale.com is for press and brand inquiries. noreply@tavernaroyale.com is a system sender address; replies are not read. |
Account
Sign-in and profile
Guest account, email sign-in, profile sync, nickname, device change, account deletion, and access issues.
Gameplay
Match and connection
Dice, moves, pip counting, score, mars/backgammon, rematch, reconnect, timeout, async turns, and online table issues.
Safety
Chat and reports
Disturbing messages, spam, harassment, suspected cheating, blocking a user, moderation appeals, and security review.
Always include in your request
- Player name, player ID, or the email linked to your account.
- Platform: iOS, Android, macOS Editor, or a test build.
- App version, device model, and operating system version.
- A short description of the issue, timestamp, match ID, or screenshot.
- For purchases: the Apple/Google order ID, product ID, and the outcome of a restore attempt.
Request subject templates
- Account: "Account - sign-in/profile/deletion"
- Gameplay: "Gameplay - match ID / dice / move"
- Payment: "Purchase - product ID / order ID"
- Safety: "Safety - chat report / block"
Quick checklist
- For online issues, check your internet connection and App Check/Auth session.
- If a purchase is not showing, first try the store restore flow and prepare the information on the Purchases and Refunds page.
- For chat safety, use the report/block flow before deleting the message.
- For privacy or deletion requests, be ready to verify your account identity.
| Reporting | An online chat message or player behavior can be reported. The report is placed in the moderation queue with message ID, match ID, reporting player, reported player, and reason code. |
|---|---|
| Blocking | Chat delivery from a blocked player is stopped. Additional blocking scope for matchmaking, tournaments, or the friends system is expanded through a separate release gate. |
| Cheating and match disputes | Dice/move records are reviewed via server-authoritative records. Where possible, send the match ID and timestamp instead of only a screenshot. |
| Response and records | In-app support/feedback requests go into a separate queue in the admin panel and are kept for 180 days by default. Support records may be kept for a limited period to respond to the request, conduct a security review, and meet legal obligations. |
Planned social features
Friend invites, safe text chat, quick messages/emotes, reporting/blocking, and future voice chat infrastructure are rolled out with separate permission, moderation, age gating, store disclosure, and device test gates.
Not an emergency service
This support center is for game and account support. For medical, safety, or legal emergencies, contact your local competent authorities.
Short summary
For account, purchase, gameplay, moderation, privacy, or deletion support, include your player ID, platform, app version, issue detail, match ID, screenshot and, if applicable, order ID. Use support@tavernaroyale.com for general support, and the dedicated privacy, deletion, purchase, legal, security and press addresses where relevant.