Purchases, Restore and Refunds
This page explains the virtual item, battle pass, cosmetic, gem/gold package, restore and refund support flow inside Taverna Royale.
No real-money prizes
Taverna Royale is not real-money gambling. Purchased virtual items grant in-game use, progress or appearance rights; they cannot be converted to cash, transferred, or hold external monetary value.
Virtual item scope
- Battle pass access, cosmetic board/checker/dice packs, character/voice packs and in-game currency packs are virtual items.
- Product ID, entitlement, restore status and delivery outcome can be verified through backend receipt validation.
- Items may depend on the platform account, region, store rules, age rating and live service status.
Purchase infrastructure
- iOS purchases are processed through the Apple App Store payment infrastructure.
- Android purchases are processed through the Google Play payment infrastructure.
- Your payment details are not processed directly by Taverna Royale; they are managed by the store provider.
| Delivery | Product delivery depends on receipt validation, entitlement records and store transaction status. In-game rights are not automatically granted until a pending/deferred transaction completes. |
|---|---|
| Restore | For permanent or restorable items, use the store restore flow together with Taverna Royale account sync. For consumable items, restore behavior depends on platform and product type; the backend wallet snapshot restores the current gem/gold balance. |
| Permanent content | Permanent collection content means the app and service can restore the related content for the purchasing account as long as they technically support it. This right is not transferable ownership, cash value, or a guarantee of perpetual live service. |
| Delisting | A product may be delisted in the future. The restore right of users who previously purchased it is technically preserved; if content must be removed due to licensing, security or service shutdown, support, equivalent content, in-game credit or a platform refund process is considered. |
| Duplicate transactions | When the same receipt or transaction ID is submitted again, a backend idempotency check applies; the same purchase must not grant entitlement more than once. |
| Delay | If connectivity, store approval or backend validation is delayed, delivery may be temporarily pending. In that case, a support request should be opened with the order ID. |
Right of withdrawal (EU/EEA and Türkiye)
As a consumer in the EU/EEA (Germany, Spain, Greece) and in Türkiye, you generally have a 14-day right of withdrawal for digital content. For instantly supplied virtual items (e.g. gems/gold, battle pass, cosmetics), you may lose this right — to the extent permitted by applicable law — once you have given explicit consent for performance to begin immediately and delivery has started. See Section 12 of the Terms of Service for details.
Refund decisions
Refunds and payment disputes are managed by Apple App Store or Google Play rules. The Taverna Royale support team can review the transaction ID, product ID, purchase link and entitlement status; it cannot directly change a store payment decision.
Not-yet-ready products
Voice packs, live voice licensing, moderation, privacy disclosures and device QA must be complete before a product is offered for sale. Products not shown in the purchasable list do not create a delivery promise.
Abuse
Fraud, chargeback abuse, receipt manipulation, misuse of a payment instrument, or a fraudulent delivery claim may lead to restrictions on the account, online play, purchasing or inventory.
Include in your support request
- Platform: iOS App Store or Google Play.
- Product ID and product name.
- Apple/Google order ID or receipt reference.
- Player ID, account email, app version and device model.
- Restore attempt result, error screen, or description of the undelivered product.
For purchase support, use billing@tavernaroyale.com. For general account or technical issues, use support@tavernaroyale.com.
| Payment method | Taverna Royale does not directly see or store your card, bank, gift card, family sharing or platform payment account details. This information is managed by Apple or Google. |
|---|---|
| Receipt validation | The backend validates the purchase receipt using product ID, transaction ID, platform, environment and an idempotency check. No entitlement is granted without validation. |
| Post-refund | If a platform refund, cancellation, revoke or chargeback notice is confirmed, the related purchase record is linked to the IAP dispute queue. If the record matches, the virtual item, gem/gold balance, battle pass or cosmetic entitlement may be reclaimed via an admin-approved revocation; if it does not match, a manual purchase lookup is performed. |
| Refund review window | Store notices may in some cases require additional evidence or expedited review. The admin panel shows these events with the purchase link, hashed transaction reference, automated action and revocation outcome. |
Short summary
Virtual items are for in-game use only and cannot be converted to cash. Purchases are processed through the Apple App Store or Google Play. Delivery depends on receipt validation, entitlement status, pending/deferred transactions and restore behavior. Refund decisions are managed by the relevant store platform.